دانلود کتاب اسپینینگ آپ ServiceNow – راهنمای مدیران خدمات فناوری اطلاعات برای دستیابی به کاربر موفق Spinning Up ServiceNow – IT Service Managers’ Guid

دانلود کتاب اسپینینگ آپ ServiceNow – راهنمای مدیران خدمات فناوری اطلاعات برای دستیابی به کاربر موفق Spinning Up ServiceNow – IT Service Managers’ Guid

This book teaches IT service managers how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating their organizations service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organizations existing email and Active Directory. Spinning Up ServiceNow: IT Service Managers Guide to Successful User Adoption shows IT service managers how to orchestrate their IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while…